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Live within 30 miles of
our store? Let us do the heavy lifting! White Glove Delivery applies to
unlimited furniture items and gets you the full treatment:
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A scheduled delivery appointment (Monday - Friday)
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2 handy delivery professionals.
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Assembly & placement in the room of your choice.
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All boxes and packing materials cleaned up and removed!
Available in: Los
Angeles and Orange County
NATIONAL DELIVERY
Prices vary depending
on location in the 48 contiguous states. Please call us for rates.
SHIPPING TO ALASKA AND HAWAII
We can ship most items
to both Alaska and Hawaii. However, this excludes some over-sized furniture
items. In those cases, our customer service department will contact you
directly and reserves the right to cancel those items in your order. You will
not be charged for any item that does not ship.
PROCESSING & DELIVERY TIME
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Delivery times are based on shipping time plus order processing time.
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Regular ground shipping can take anywhere from 1-7 business days depending on
how comprehensive delivery services are in your area. Remote areas can expect
longer delivery times than major urban centers.
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Expedited and Next Day RUSH shipping times are based on orders being shipped
the business day after they are processed.
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Saturdays and Sundays are not considered normal delivery days. Saturday
Delivery can be arranged for an additional fee.
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Orders must be received by 2 pm for Next Day RUSH delivery.
Following Terms &
Conditions apply to all purchases and activities on www.couturekids.net
Any and all purchases
made through this website are subject to the laws of the State of California,
as well as the Online Shopping Terms and Conditions outlined below. The online
Shopping Terms and Conditions may change at our discretion without prior notice.
By making a purchase on this website, you are agreeing to the Terms and
Conditions listed herein.
These Online Shopping
Terms and Conditions , the use of this website and any purchase made through
the facilities of this website shall be governed by the State of California and
the laws of the United States of America applicable therein. Any and all
fraudulent activities will be reported to the appropriate state and/or local
government agencies.
Items purchased
from Couture Kids or www.couturekids.net
are to be used only for lawful, non-commercial purposes. Couture
Kids cannot be held responsible for intentional or unlawful misuse of
products purchased herein. The purchaser agrees to pay for all charges noted
herein as payable by the purchaser. Persons under the age of 18 years are not
permitted to purchase items on www.couturekids.net,
and should seek the assistance of a parent or guardian over the age of 18
years. International customers are responsible for any and all duties and taxes
required by their customs department. Purchaser is responsible for all shipping
and return costs for items that are denied at the port of entry.
Couture Kids reserves
the right to correct errors and inaccuracies and change or update information
on this website at any time without notice, including pricing, availability and
delivery times. All prices listed on this website are in US Dollars, and all
charges will be processed in US Dollars.
PROCESSING AND DELIVERY TIMES
Delivery estimates are
based on shipping time plus order processing time.
Regular, Unexpedited
orders are processed and shipped within 1-3 business days. Regular ground
shipping via Ups Ground can take anywhere from 1-9 days depending on how
comprehensive delivery services are in your area. Remote areas can expect
longer delivery times than major urban centers.
2-Day and 3-Day
shipping can be arranged for an additional fee.
If Overnight Delivery
is desired, it is recommended that you call 310-855-9272 after placing your
order to ensure same-day processing. After Hours, please leave a message. We
check messages each morning. Overnight Delivery may not be possible for orders
placed after 3pm Pacific Standard Time.
SHIPPING
Item(s) purchased will
be shipped as soon as they are processed and may arrive in multiple boxes on
different days. For your convenience, we offer UPS Ground, 2nd and 3rd day
delivery services. The cost of your shipment is dependent upon the delivery option
chosen, as well as the weight, dimensions and value of the items purchased. A
signature is required for all deliveries. The Delivery Signature cannot be
waived, and we are unable to ship to P.O. Boxes. If a package is found
undeliverable due to the actions of the purchaser (negligence in communicating
with delivery service, incorrect address, suite number or phone number), the
purchaser is responsible for all shipping costs to and from the delivery
address. The purchaser is also responsible for all shipping costs to and
from Couture Kids for exchanges and/or edited orders.
Expedited delivery
services may not be available for larger, bulky items.
Please report any and
all shipping damages to Couture Kids within 24 hours. All packaging
and packing materials must be retained. Couture Kids cannot be held
responsible for shipping damages not reported within 48 hours of receipt. A
claim must be filed with the delivery service for any and all shipping damages.
RETURNS AND EXCHANGES
The owner and staff
of Couture Kids want you to be happy with your purchases and your
shopping experience. If within 14 days of your purchase you are dissatisfied
with an item, you may return it for a refund or exchange of the merchandise
value. The item must be new or unused, in original and resalable condition,
with the original receipt, all original tags, documentation and packaging
intact. Some items have a modified return policy noted on the receipt. Items
that are opened or damaged or do not have a receipt may be denied a refund or
exchange. If you wish to return an item more than 14 days after your purchase
date, you will receive a store credit for your purchase and any applicable
taxes up until 30 days from your purchase date. Shipping charges cannot be
refunded.
We cannot accept
returns, exchanges or cancellations on furniture, special or custom ordered
items or items damaged through normal wear and tear. Couture
Kids will expedite your order(s), however supplier's delivery times are
approximate, therefore any delays do not constitute grounds for cancellations.
- No refunds or
exchanges or store credits on strollers, furniture, car seats, bathtubs,
feeding utensils and sippy cups if box is opened due to safety, health and
hygiene concerns. No exceptions.
- Seasonal, floor
model, discontinued, sale, clearance, final-sale, outlet items and
limited-time-only collections are final sales and may not be returned or
exchanged.
- No trial returns or
exchanges.
- In the case of a
manufacturer defect, please call or email our customer service department at Hello@couturekidsonrobertson.com
with your order number, item description and description of defect. We will
issue you a Return Authorization Number (RA #), which must be written on the
outside of the return shipping container. Returned packages without any RA #
will not be accepted. Store credit can only be offered in the case that an item
is found to be a manufacturer defect and no suitable replacement can be
obtained.
- Couture Kids Gift
Cards cannot be returned or redeemed for cash or credit.
For returns of items
purchased from your Couture Kids registry, we will gladly provide an
exchange or store credit for the merchandise within 30 days of your event or
within 30 days of purchase, whichever date is later.
All gift returns may be
for store credit only; no cash refunds available.
Any refused or
undeliverable package(s) returned to us will be refunded the original purchase
price less fee of $10 + 10% of the original purchase price.
If a promotional item
is returned, the value of the promotional item will be deducted from the refund
amount. For example, if you buy a stroller that includes a free car seat
adapter, the total value of the car seat adapter will be deducted from the
refund if the car seat adapter is not returned with the stroller. If a bundle
is purchased and only part of the bundle is returned, the bundle discount is
void, and the total bundle discount will be deducted from the refund. If you
receive $100 in savings when you purchase a stroller and car seat together and
you return either item, the $100 bundle savings will be deducted from your
refund.
Items purchased online
may be returned or exchanged in store. Items purchased in our store cannot be
returned or exchanged online. Please note that Couture Kids reserves
the right to refuse any return if they do not meet our return requirements.
Please call or email
our customer service department at Hello@couturekidsonrobertson.com
with your order number, item description and reason for the return or exchange.
All return packages must be sent via UPS, FedEx or Registered Mail. The customer
is responsible for the shipping cost of the returned item. We cannot be held
responsible for items lost by delivery services, and recommend that you insure
your package in case it is lost or damaged in transit. Couture
Kids cannot be responsible for items that do not arrive at our warehouse.
PLEASE SHIP THE ITEM(S)
PREPAID AND INSURED TO:
Couture Kids
Returns and Exchanges
464 N. Robertson Blvd.
West Hollywood, CA
90048
(310) 855-9272
Couture Kids reserves
the right to refuse any return if they do not meet our return requirements.
PARTIAL SHIPMENTS
Because of the
popularity of certain items, we occasionally find ourselves backordered on
things ordered online. In addition, some items are sometimes shipped directly
from the manufacturer. Because of this, items ordered together may not
necessarily arrive together. This will not affect your shipping charges. You will
be notified by phone or email if there are any shipping delays.
CANCELLATION OF ORDERS AND OUT OF
STOCK ITEMS
Couture Kids.
We are unable to offer
returns, exchanges or cancellations on special or custom ordered items. Special
orders are items that are tailored to customers' specifications or items
offered by our suppliers not normally stocked or carried in our
store. Couture Kids attempts to expedite all orders, but occasionally
items are out of stock. Suppliers' delivery times are approximate, and therefore
a reasonable delay in delivery does not constitute grounds for order
cancellation.
On occasion, items
advertised on www.couturekids.net
are found to be discontinued or otherwise unavailable. In that event, you will
be contacted by an employee of Couture Kids either via email or telephone
and notified. Couture Kids will assist you in finding a comparable
replacement product. If a comparable replacement product cannot be agreed upon,
you will be refunded for the requested item and the rest of your order will be
shipped accordingly.
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